Job Description
Are you a tech-savvy problem solver looking for the perfect work-life balance? Apex Digital Systems is seeking a dedicated Weekend Technical Support Specialist to join our elite remote team in Seattle, WA.
We specialize in delivering top-tier IT solutions for enterprise clients. Our weekend shift role offers a unique opportunity to support our infrastructure with fewer distractions and a focused environment. Enjoy your weekdays free while earning a competitive salary and benefits package.
Why Join Our Weekend Team?
- Work-Life Balance: Enjoy your weekends off or work a stable 4-day work week (Fri–Sun).
- Competitive Pay: Earn between $28.00 and $38.00 per hour based on experience.
- Flexible Environment: Work from the comfort of your home or our downtown Seattle hub.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Conduct routine system maintenance, updates, and security patches during low-traffic periods.
- Document all technical interactions and resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the weekday team to ensure seamless handovers and continuity of service.
- Assist in training junior staff members on complex technical procedures.
Qualifications
- 1–3 years of experience in IT support, help desk, or technical customer service.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with remote desktop tools, VPNs, and troubleshooting network connectivity.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision during the weekend shift.
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.