Job Description
Are you a dedicated problem-solver looking for a role that fits your lifestyle? TechFlow Solutions is seeking a highly motivated Technical Support Specialist to join our elite team in San Diego. This is a unique opportunity to work a structured weekend shift while maintaining a healthy work-life balance. You will be the first line of defense for our enterprise clients, ensuring seamless system operations and client satisfaction.
We are looking for individuals who thrive in a fast-paced environment and possess a passion for technology and helping others.
Responsibilities
- Provide expert technical support and troubleshooting for hardware and software issues.
- Manage and prioritize incoming support tickets via Zendesk and Jira systems.
- Collaborate with the engineering team to document bugs and recurring issues.
- Conduct remote diagnostics and guide users through complex technical solutions.
- Ensure 100% SLA adherence during all weekend operations.
- Maintain accurate records of all support interactions and resolutions.
Qualifications
- 2+ years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently and autonomously during weekends.
- ITIL certification is a plus.
- High school diploma or equivalent; Associate's degree preferred.