Job Description
Are you looking for a career that gives you your weekends back?
ApexTech Solutions is seeking a dedicated Weekend Technical Support Specialist to join our growing team in Austin, TX. We offer a competitive hourly rate and a supportive environment where your work-life balance is a priority.
In this role, you will be the first point of contact for our clients, ensuring seamless technical resolution and maintaining our high standards of customer satisfaction.
Responsibilities
- Provide tier-1 technical support to clients via phone, email, and chat during weekend shifts.
- Troubleshoot hardware and software issues related to our cloud platform.
- Maintain accurate, up-to-date records of all support tickets and resolutions in our CRM system.
- Collaborate with the Monday-Friday support team to ensure continuity of service.
- Identify trends in recurring issues and suggest process improvements.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or equivalent experience preferred.
- Previous experience in customer support or technical help desk roles.
- Strong problem-solving skills with a customer-centric approach.
- Must be available to work weekends (Saturday and Sunday).
- Proficient in using Microsoft Office Suite and remote desktop tools.