Job Description
We are seeking a dedicated Weekend Technical Support Specialist to join our high-performing team in Washington, DC. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles during your off-hours, this is the role for you.
As part of our weekend operations, you will play a critical role in maintaining our clients' IT infrastructure. We offer a competitive salary, comprehensive benefits, and the unique advantage of a full-time schedule with a guaranteed two-day weekend.
Responsibilities
- Diagnose and resolve hardware and software issues for remote and on-site users efficiently.
- Manage and prioritize incoming support tickets via our Help Desk system.
- Perform routine system maintenance, security updates, and patch management.
- Collaborate with the Weekday Support team to escalate and resolve complex technical issues.
- Document technical procedures and maintain accurate logs of all support interactions.
- Conduct training sessions for new weekend staff on internal tools and protocols.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- 1-2 years of experience in technical support, help desk, or customer service.
- Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work Friday, Saturday, and Sunday (Rotating Shifts).
- Reliable transportation is required for occasional on-site visits.