Job Description
Are you a tech-savvy problem solver looking for a role that offers stability and a great work-life balance? Apex Digital Solutions is looking for a dedicated Weekend Technical Support Specialist to join our elite team in Seattle, WA.
As a premier provider of IT infrastructure services, we understand that the weekend is when the real work happens to keep our clients' operations running smoothly. In this role, you will be the first line of defense for our enterprise clients, ensuring that downtime is minimal and resolutions are swift. We offer a competitive salary, comprehensive benefits, and a culture that values your expertise and commitment to excellence.
Why Join Us?
- Premium Pay: Earn between $55,000 and $75,000 annually.
- Flexibility: Enjoy your weekdays free while working a consistent, predictable weekend schedule.
- Growth: Clear pathways for career advancement within the tech industry.
Responsibilities
- Provide high-level technical support and troubleshooting for hardware, software, and network issues during weekend shifts.
- Manage and resolve incoming help desk tickets with a focus on speed and accuracy.
- Perform system maintenance, updates, and security patches to ensure optimal performance.
- Collaborate with the on-site team during Monday morning handovers to ensure seamless continuity.
- Maintain accurate documentation of all technical issues and resolutions in the CRM system.
- Assist in the deployment of new hardware and software solutions as required.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT is preferred.
- Minimum of 2 years of experience in technical support, help desk, or IT support roles.
- Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite.
- Familiarity with networking concepts (TCP/IP, DNS, VPN) and troubleshooting network issues.
- Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.