Job Description
Are you a technical problem-solver looking for a flexible schedule?
We are looking for a dedicated Weekend Technical Support Specialist to join our elite team in San Antonio, TX. In this pivotal role, you will be the frontline of technical excellence, ensuring our clients receive seamless assistance during critical weekend hours.
Why You Will Love This Role:
- Impactful Work: Resolve complex technical issues that directly improve user satisfaction.
- Competitive Pay: Earn between $18.00 and $25.00 per hour with performance bonuses.
- Stability: Enjoy the predictability of a full-time position with guaranteed weekend shifts.
- Modern Environment: Work with cutting-edge technology in a collaborative, tech-forward office.
We are committed to diversity and inclusion. We are an equal opportunity employer and welcome all qualified applicants.
Responsibilities
- Provide exceptional technical troubleshooting and customer support via phone, email, and remote desktop tools.
- Manage and prioritize a high volume of helpdesk tickets during peak weekend hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all technical interactions and resolutions in our CRM database accurately.
- Collaborate with the on-site IT team to implement proactive maintenance and training.
- Escalate complex issues to senior engineers while maintaining client communication.
Qualifications
- Previous experience in a technical support, helpdesk, or customer service role (1+ years preferred).
- Proficiency with Windows, macOS, Android, and iOS operating systems.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work a consistent weekend schedule (Saturday and Sunday).
- Basic knowledge of networking concepts, VPNs, and firewall configurations.
- High school diploma or GED equivalent; technical certification (A+, Network+) is a plus.