Job Description
Are you looking for a weekend shift job with an immediate start in Sacramento, CA? Apex Technical Solutions is hiring a dedicated Weekend Support Specialist to join our dynamic team.
In this role, you will be the first point of contact for technical support, ensuring our clients receive top-notch service even during off-hours. We value reliability, technical aptitude, and a customer-first attitude.
Why Join Us?
- Immediate Start: Begin your career with us as soon as this week.
- Weekend Flexibility: Enjoy a predictable work schedule.
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
Responsibilities
- Provide expert technical support and troubleshooting assistance to customers via phone, email, and chat.
- Manage and resolve incoming tickets efficiently during weekend shifts.
- Document all technical issues, resolutions, and customer interactions in the CRM system.
- Collaborate with the support team to ensure seamless coverage and knowledge sharing.
- Perform routine system checks and maintenance to ensure operational stability.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or GED required.
- Previous experience in customer support, IT helpdesk, or technical support is a plus.
- Strong problem-solving skills and technical aptitude.
- Must be available to work Saturdays and Sundays on a recurring basis.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic operating systems.