Job Description
Join a leading technology firm in Oklahoma City! We are currently seeking a dedicated Weekend Shift Technical Support Specialist to join our dynamic team. If you are looking for an immediate start and want to work in a fast-paced environment, this is the perfect opportunity for you.
As a Weekend Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations during critical off-hours. We offer a competitive hourly rate and a culture that values your expertise and dedication.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive pay: $18.00 - $24.00 per hour.
- Flexible weekend schedule (Saturday & Sunday).
- Opportunity for permanent placement.
Job Overview:
We are hiring now for a technical role that requires a keen eye for detail and excellent problem-solving skills. You will be responsible for troubleshooting hardware and software issues for our enterprise clients.
Responsibilities
- Provide Tier 1 & 2 Technical Support: Troubleshoot hardware, software, and network connectivity issues for clients during weekend operations.
- Incident Management: Log, track, and resolve technical tickets efficiently using our ticketing system (Zendesk/Jira).
- Client Communication: Interact professionally with clients via phone and email to diagnose problems and provide clear solutions.
- System Maintenance: Perform routine system checks, updates, and backups to ensure server stability.
- Security Compliance: Adhere to company security protocols and ensure data integrity during support sessions.
- Documentation: Maintain accurate records of all technical issues, resolutions, and client interactions.
Qualifications
- Experience: Minimum 1 year of experience in IT support, help desk, or technical troubleshooting.
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Availability: Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Technical Skills: Proficiency in Windows and Mac OS environments; familiarity with networking concepts (TCP/IP, DNS) is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and the ability to work independently under pressure.