Job Description
Are you a dedicated tech professional looking for a stable, direct hire position with a competitive schedule? We are seeking a skilled Weekend Shift Technical Support Specialist to join our growing team in the heart of San Francisco. If you thrive in a fast-paced environment and enjoy solving complex technical issues, we want to hear from you.
As a Weekend Specialist, you will play a critical role in maintaining our infrastructure and ensuring our clients receive top-tier support during off-hours. This is a direct hire opportunity with full benefits, career growth potential, and a dynamic work culture.
Responsibilities
- Provide high-level technical support and troubleshooting for hardware, software, and network issues.
- Monitor system performance and respond to critical alerts proactively during weekend hours.
- Manage and resolve incoming support tickets efficiently using our ticketing system.
- Collaborate with the support team to document solutions and improve operational workflows.
- Ensure data security compliance and perform routine maintenance tasks.
- Act as the primary point of contact for urgent client escalations.
Qualifications
- Minimum of 2 years of experience in technical support or a related IT field.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to work independently and make critical decisions without direct supervision.
- Relevant IT certifications (CompTIA A+, Network+, or equivalent) are a strong plus.