Job Description
Join our dynamic team at TechFlow Solutions and become part of Raleigh's thriving tech scene! We're urgently hiring a Remote IT Support Specialist to start immediately. This high-impact role offers competitive compensation, flexible remote work, and the opportunity to make a direct impact on our clients' digital transformation. If you're a proactive problem-solver ready to hit the ground running, apply today!
Responsibilities
- Provide Tier 2-3 technical support for 500+ enterprise clients via phone, email, and remote tools
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Deploy and configure cloud infrastructure (AWS/Azure) for new client projects
- Develop automation scripts to streamline IT workflows and reduce response times
- Create and maintain technical documentation for SOPs and troubleshooting guides
- Collaborate with cross-functional teams during major system migrations
Qualifications
- 3+ years in enterprise IT support with cloud platform experience
- Expertise in Active Directory, PowerShell scripting, and network protocols
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven track record of resolving 95%+ support tickets within SLA
- Strong written/verbal communication skills for technical/non-technical audiences
- Ability to work independently with minimal supervision in remote setting
- Experience with ITSM tools (ServiceNow/Jira) preferred