Job Description
We are currently seeking a dedicated Weekend Shift Technical Support Specialist to join our rapidly expanding team in Miami, Florida. If you thrive in a fast-paced environment and value work-life balance, this is the opportunity for you.
At Miami TechFlow, we pride ourselves on delivering exceptional technical assistance. Our weekend shift team plays a crucial role in ensuring our clients receive uninterrupted service. Join us to work with cutting-edge technology while enjoying the flexibility of weekend hours.
Responsibilities
- Provide expert technical assistance to customers via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all customer interactions and technical resolutions in our CRM system accurately.
- Collaborate with the on-site support team to resolve complex escalated tickets.
- Stay updated on the latest technology trends and internal processes to provide superior support.
- Maintain a high level of customer satisfaction and resolve queries within SLA guidelines.
Qualifications
- High school diploma or GED required; Associate degree or technical certification preferred.
- Proven experience in customer service or technical support is a plus.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Availability to work weekends, including Saturdays and Sundays.
- Proficiency with Microsoft Office Suite and basic computer operations.