Job Description
Join our exclusive weekend shift hiring event for remote and Dallas-based Tech Support Specialists! We're seeking tech-savvy professionals to deliver exceptional customer support during peak weekend hours. Enjoy competitive pay, flexible scheduling, and the opportunity to work from anywhere in the US while supporting our growing tech infrastructure.
Why Apply? • Weekend shifts offer better work-life balance • Hybrid/remote options available • Comprehensive training provided • Career advancement pathways • Join a culture of innovation
Responsibilities
- Resolve technical issues via phone, chat, and remote support
- Manage weekend customer service inquiries with SLA adherence
- Document cases in CRM systems with precision
- Collaborate with on-call engineers for escalations
- Conduct weekend system health monitoring
- Train weekend customers on digital tools
- Identify process improvement opportunities
Qualifications
- 2+ years in technical support or help desk roles
- Proficiency with Windows/macOS and cloud platforms
- Weekend availability required (Saturday/Sunday)
- Strong troubleshooting skills for networking issues
- Excellent communication and problem-solving abilities
- Experience with Zendesk or similar CRM systems
- CompTIA A+ or equivalent certification preferred
- Ability to work independently in remote settings