Job Description
Are you a dedicated technology professional looking for a flexible schedule? Apex Digital Solutions is currently seeking a highly skilled Weekend Shift IT Support Specialist to join our dynamic team in Chicago, IL.
In this role, you will play a critical part in maintaining our operational uptime and ensuring our clients receive seamless technical assistance during peak weekend hours. We offer a competitive hourly rate, comprehensive benefits, and a supportive work environment.
Why Apply?
• Flexible weekend schedule (Saturday & Sunday)
• Competitive hourly pay ($22 - $28/hr)
• Remote work options available
• Professional development opportunities
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues to end-users on weekends.
- Perform routine system maintenance, patch management, and security updates on servers and workstations.
- Troubleshoot and resolve escalated IT tickets submitted during the weekend shift.
- Manage user access permissions, account provisioning, and password resets.
- Collaborate with the Monday-Friday support team to ensure seamless handover of complex issues.
- Document all technical incidents and resolutions in the Service Desk ticketing system.
Qualifications
- Minimum of 1-2 years of experience in IT support, Help Desk, or System Administration.
- Strong knowledge of Microsoft Windows, macOS, Active Directory, and common productivity software.
- Excellent problem-solving skills and the ability to diagnose technical issues efficiently.
- Outstanding communication skills with a focus on customer service and user education.
- Must be available to work rotating weekend shifts (Saturday and Sunday).
- CompTIA A+ or Network+ certification is a plus.