Job Description
We are seeking a dedicated and resilient Weekend Shift Customer Support Specialist to join our growing team in London. In this role, you will be the face of our brand to customers seeking assistance during our peak weekend hours.
You will handle a high volume of inquiries, resolve technical issues efficiently, and ensure our clients have a seamless experience. If you are looking for a stable role with the flexibility of weekend work, we want to hear from you.
What we offer:
- Competitive salary and performance bonuses.
- Generous holiday allowance.
- Training and development opportunities.
Responsibilities
- Manage and resolve a high volume of incoming customer support tickets via phone, email, and live chat.
- Diagnose and troubleshoot technical issues to ensure customer satisfaction.
- Update customer records accurately in our CRM system.
- Collaborate with the wider support team to share knowledge and improve processes.
- Adhere to all company policies and quality assurance standards.
- Handle escalated complaints with empathy and professionalism.
Qualifications
- Previous experience in customer service or technical support is preferred.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet daily KPI targets.
- Reliable transportation to get to our London office.
- Proficiency with Microsoft Office Suite and CRM software.
- A positive attitude and willingness to learn.