Job Description
Are you looking for a rewarding career with a flexible schedule? Nashville Medical Center is seeking a dedicated Weekend Shift Customer Service Specialist to join our growing team. In this role, you will be the first point of contact for our patients, ensuring a seamless experience during our weekend operations.
We pride ourselves on our community impact and offer a modern work environment where your contributions are valued. This position offers the perfect work-life balance for those seeking weekend-only employment without compromising on professional growth.
Responsibilities
- Manage high-volume inbound and outbound calls regarding patient inquiries and appointment scheduling.
- Process patient intake forms, insurance verifications, and administrative documentation with 100% accuracy.
- Assist walk-in patients with check-in procedures and provide general facility navigation.
- Maintain a clean, organized, and welcoming reception area for all visitors.
- Collaborate with weekend staff to ensure operational efficiency and high patient satisfaction scores.
- Handle routine billing questions and resolve customer issues using a service-first approach.
Qualifications
- High school diploma or GED required; associate’s degree in a related field is a plus.
- Minimum of 1 year of customer service experience, preferably in a healthcare or service-oriented environment.
- Strong computer proficiency in Microsoft Office Suite and Electronic Health Records (EHR) systems.
- Excellent verbal and written communication skills with a focus on empathy and professionalism.
- Ability to work Saturdays and Sundays, with a flexible availability to cover shifts as needed.
- Reliable transportation and professional appearance.