Job Description
Join our dynamic team as a Weekend Shift Customer Service Specialist at Coastal Solutions Group! We're seeking energetic professionals to deliver exceptional customer experiences during our peak weekend hours. Enjoy a competitive hourly rate, flexible scheduling, and a supportive team environment in Jacksonville's vibrant business district. Perfect for students, parents, or professionals seeking weekend opportunities with growth potential.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and resolve customer escalations efficiently
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain detailed customer records in CRM systems with 100% accuracy
- Proactively identify upsell opportunities to enhance customer satisfaction
- Contribute to weekend inventory management and quality assurance checks
- Support team training initiatives for weekend staff on new processes
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional communication skills with ability to de-escalate situations
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Strong problem-solving abilities with attention to detail
- Availability to work all weekend shifts (Saturday/Sunday) and holidays
- High school diploma or equivalent; college degree preferred
- Ability to multitask in fast-paced settings while maintaining composure