Job Description
Join our dynamic team at Baltimore City Services as a Weekend Shift Customer Service Specialist! We're seeking energetic professionals to deliver exceptional service during our busiest weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive work environment while making a meaningful impact on our community.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and ensure satisfaction for weekend clients. This role offers a perfect work-life balance with weekend-only shifts and no weekday commitments. If you thrive in fast-paced environments and value helping others, this opportunity is for you!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and in-person during weekend shifts
- Resolve service issues efficiently using CRM systems and established protocols
- Process transactions and maintain accurate documentation of customer interactions
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Uphold brand standards through professional communication and problem-solving
- Identify opportunities for service improvements and share feedback with management
- Support weekend inventory management and facility readiness
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional communication skills with clear, professional verbal and written abilities
- Strong problem-solving aptitude and conflict resolution capabilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision during weekend shifts
- Flexibility to work alternating weekends and holidays as needed
- High school diploma or equivalent; college degree preferred
- Valid Maryland driver's license (if travel required)