Job Description
Join our award-winning team at Horizon Solutions Group as a Weekend Shift Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional service during our busiest weekend hours. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement while maintaining work-life balance. Our modern Phoenix facility offers a collaborative environment with state-of-the-art technology and comprehensive training.
What We Offer:
- Competitive hourly pay ($18-$22)
- Weekend schedule flexibility (Sat/Sun)
- Comprehensive benefits package
- Professional development programs
- Recognition and incentive opportunities
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve technical issues and process transactions accurately
- Document interactions in CRM system with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics (CSAT, resolution rates)
- Contribute to weekend team improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently in fast-paced environments
- Strong attention to detail and accuracy
- Flexibility to work weekends (6am-6pm shifts)
- High school diploma or equivalent
- Basic technical troubleshooting knowledge