Job Description
Join our dynamic team at Innovate Solutions Inc. as a Weekend Shift Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during weekend hours (Saturday-Sunday, 8 AM-8 PM). Enjoy competitive pay, flexible scheduling, and a vibrant work environment in Charlotte's thriving tech hub. This role is perfect for students, parents, or anyone seeking work-life balance while making a meaningful impact.
Our ideal candidate thrives in fast-paced settings, values teamwork, and possesses exceptional communication skills. You'll be the first point of contact for our clients, resolving inquiries with professionalism and empathy. We offer comprehensive training, advancement opportunities, and a supportive culture that celebrates weekend warriors.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution rate
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions and maintain accurate customer records in compliance with HIPAA
- Collaborate with weekday team members to ensure seamless service continuity
- Identify upsell opportunities and cross-reference product catalogs
- Meet/exceed weekly performance metrics (CSAT, AHT, FCR)
- Participate in weekend team huddles and process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Weekend availability mandatory (Saturday/Sunday)
- High school diploma or equivalent; college degree preferred
- Experience with multi-channel support (phone, email, chat)