Job Description
Join MetroCare Solutions as a Weekend Shift Customer Service Specialist in the heart of Manhattan! We're seeking dynamic professionals to deliver exceptional support during peak weekend hours. This role offers competitive compensation, flexible scheduling, and opportunities for career advancement within our rapidly growing healthcare services company. Enjoy work-life balance while making a tangible impact on patient experiences.
Responsibilities
- Handle high-volume patient inquiries via phone, email, and live chat during weekend shifts
- Resolve billing and insurance concerns with precision and empathy
- Coordinate urgent care appointments and weekend service requests
- Maintain detailed patient records in HIPAA-compliant systems
- Collaborate with on-call medical professionals for critical triage
- Proactively identify service improvement opportunities
- Train weekend staff on new protocols and technologies
Qualifications
- Minimum 2 years customer service experience in healthcare or similar regulated industry
- Exceptional communication skills with multilingual proficiency a plus
- Strong problem-solving abilities and emotional intelligence
- Proficiency with EHR systems (Epic or Cerner preferred)
- Availability for all weekend shifts (Saturday/Sunday 8AM-8PM)
- Ability to work independently in fast-paced environments
- Basic medical terminology knowledge required