Job Description
Join our dynamic team at Mountain Peak Solutions as a Weekend Shift Customer Service Specialist! We're seeking a passionate professional to deliver exceptional customer experiences during our high-traffic weekend hours. This role offers a competitive hourly wage, flexible scheduling, and the opportunity to work in Denver's thriving tech hub. Enjoy a supportive environment with growth opportunities and comprehensive training. Perfect for individuals seeking work-life balance with weekend hours only!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Document customer interactions and feedback for process improvement
- Adhere to company protocols and compliance standards
- Contribute to weekend team performance metrics
Qualifications
- 1+ years of customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Flexible availability including Saturdays and Sundays
- High school diploma or equivalent; college degree a plus
- Typing speed of 45+ WPM with strong attention to detail