Job Description
Join our dynamic team as a Weekend Shift Customer Service Specialist at Coastal Commerce Solutions! We're seeking energetic professionals to deliver exceptional customer experiences during our peak weekend hours. This role offers competitive compensation, comprehensive benefits, and the opportunity to work in Miami's vibrant business district. Enjoy a supportive environment with career growth opportunities and flexible scheduling designed for work-life balance.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person interactions
- Process transactions and resolve billing discrepancies with precision
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain accurate customer records in CRM systems
- Proactively upsell products and services during customer interactions
- Support inventory management and weekend merchandising activities
- Document customer feedback for service improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 2 years customer service or retail experience
- Proficiency with POS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work independently and prioritize tasks efficiently
- Spanish fluency required (English proficiency mandatory)
- Flexible weekend availability (Saturday/Sunday shifts)
- Valid Florida driver's license for occasional errands