Job Description
Join our award-winning customer experience team at Heartland Solutions Group! We're seeking passionate Weekend Shift Specialists to deliver exceptional support while our community enjoys their downtime. This role offers weekend-only scheduling with premium pay rates and a dynamic team environment. Enjoy competitive benefits including health insurance, retirement plans, and generous paid time off. Our Kansas City headquarters features modern amenities, flexible scheduling, and opportunities for career advancement. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues for enterprise clients
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams on complex resolutions
- Adhere to SLA metrics and quality assurance standards
- Participate in weekend team huddles and training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work Saturdays and Sundays consistently
- Basic technical aptitude with troubleshooting abilities
- Professional demeanor and positive attitude
- Must pass background check and drug screening