Job Description
Join our dynamic team as a Weekend Shift Customer Service Specialist at Oakland Community Services! We're seeking energetic professionals to deliver exceptional service during our busiest weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive environment while serving our diverse Oakland community. This role offers growth opportunities and the chance to make a real impact on residents' lives.
Perfect for students, parents, or anyone seeking a rewarding weekend schedule. Our modern facility features collaborative workspaces and comprehensive training programs. Apply today to become part of Oakland's leading community service organization!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions and maintain accurate records using our CRM system
- Resolve customer concerns promptly and escalate complex issues when necessary
- Collaborate with weekend team members to ensure seamless service delivery
- Contribute to weekend community outreach initiatives and special events
- Maintain a clean, organized, and welcoming service environment
- Participate in weekend staff meetings and training sessions
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Availability to work flexible weekend shifts (Saturday/Sunday)
- Strong communication skills with fluency in English and Spanish
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask and prioritize tasks in high-traffic situations
- Valid California Driver's License (if required for occasional off-site duties)
- Background check and fingerprinting clearance