Job Description
Join our innovative team as a Weekend Remote Tech Support Specialist! We're seeking tech-savvy professionals to deliver exceptional customer support during weekend shifts from the comfort of your home. This immediate-start opportunity offers competitive pay and flexible scheduling while serving Albuquerque's growing tech community.
As a key member of our support team, you'll troubleshoot hardware/software issues, resolve customer inquiries, and maintain high satisfaction metrics. Perfect for students, side hustlers, or professionals seeking weekend work-life balance. No commute, no office politics – just impactful remote work with growth potential!
Responsibilities
- Provide remote technical support for software/hardware troubleshooting
- Manage customer inquiries via chat, email, and phone support
- Document cases accurately in ticketing systems
- Collaborate with cross-functional teams for complex issue resolution
- Adhere to SLA metrics and customer satisfaction standards
- Participate in weekend shift rotations (Sat-Sun 8am-5pm MST)
- Contribute to knowledge base documentation
Qualifications
- 1+ years in technical support or IT helpdesk role
- Proficiency with Windows/macOS and networking fundamentals
- Excellent written/verbal communication skills
- Strong problem-solving abilities with customer empathy
- Reliable high-speed internet connection
- Ability to work independently during weekend shifts
- Experience with remote support tools (TeamViewer/AnyDesk)
- CompTIA A+ or equivalent certification preferred