Job Description
Join our compassionate healthcare team as a Weekend Patient Care Coordinator at San Antonio Health Partners. This critical role ensures seamless patient experiences during high-demand weekend hours while maintaining our reputation for excellence in medical care. You'll be the first point of contact for patients, families, and clinical staff, coordinating appointments, managing electronic health records, and resolving inquiries with professionalism and empathy. Enjoy a supportive environment with competitive pay, comprehensive training, and opportunities for professional growth in one of America's fastest-growing healthcare markets.
Responsibilities
- Coordinate patient appointments and admissions during weekend shifts
- Manage electronic health records with precision and HIPAA compliance
- Provide exceptional customer service to patients and families
- Collaborate with clinical teams to ensure continuity of care
- Handle insurance verification and billing inquiries
- Maintain accurate documentation in patient management systems
- Resolve patient concerns promptly and diplomatically
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- Minimum 1 year experience in healthcare administration or customer service
- Proficiency with EHR systems (Epic experience strongly preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced weekend environment
- Strong attention to detail and organizational abilities
- Basic knowledge of medical terminology and insurance processes