Job Description
Are you a tech-savvy problem solver looking for a rewarding work-life balance? Apex Systems is currently seeking a dedicated Weekend IT Support Specialist to join our growing team in Jacksonville, FL.
In this pivotal role, you will be the first point of contact for our clients, ensuring seamless technical operations during our peak weekend hours. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Enjoy your weekdays off with our consistent weekend shifts.
- Growth Opportunities: Pathways for career advancement within a top-tier IT solutions firm.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff and external clients via phone, email, and remote desktop tools.
- Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain a ticketing system, ensuring accurate logging of all incidents and resolutions.
- Assist in the setup, configuration, and deployment of new hardware and peripherals.
- Collaborate with the team to improve support processes and documentation.
- Adhere to all company security protocols and IT standards.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in IT support, help desk, or customer service.
- Strong knowledge of Microsoft Windows, Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to work independently and prioritize tasks during high-volume periods.
- Must be available to work weekends (Saturday and Sunday) and occasional holidays.