Job Description
Are you a tech-savvy professional looking for a schedule that prioritizes your weekends?
Apex Technical Services is seeking a dedicated Weekend IT Support Specialist to join our elite operations team in Jacksonville, Florida. We are a forward-thinking company that values reliability, technical expertise, and work-life balance.
In this pivotal role, you will be the technical lifeline for our clients, ensuring seamless system performance and resolving critical issues during off-peak hours. We offer a competitive compensation package and a collaborative environment where your skills truly make an impact.
Apex Technical Services is seeking a dedicated Weekend IT Support Specialist to join our elite operations team in Jacksonville, Florida. We are a forward-thinking company that values reliability, technical expertise, and work-life balance.
In this pivotal role, you will be the technical lifeline for our clients, ensuring seamless system performance and resolving critical issues during off-peak hours. We offer a competitive compensation package and a collaborative environment where your skills truly make an impact.
Responsibilities
- Provide tier 1 and tier 2 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and respond to IT help desk tickets efficiently, ensuring all issues are resolved within established Service Level Agreements (SLAs).
- Perform routine system maintenance, security patches, and updates on weekends to minimize downtime.
- Assist users with the setup, configuration, and troubleshooting of peripherals and mobile devices.
- Document all technical issues, resolutions, and procedures in the company knowledge base.
- Collaborate with the on-site team to ensure continuity of IT services across all departments.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
- Minimum of 2 years of professional experience in IT support, help desk, or technical support roles.
- Strong working knowledge of Microsoft Windows, macOS, and common office productivity software.
- Excellent problem-solving skills with the ability to diagnose and fix complex technical issues quickly.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.