Job Description
We are looking for a highly motivated Weekend IT Support Specialist to join our dynamic team in Portland, OR. This is an immediate start opportunity for a proactive troubleshooter who thrives in a fast-paced environment and values reliability.
As a key member of our technical team, you will be responsible for maintaining our IT infrastructure and ensuring our users have seamless access to critical systems during off-hours. If you are seeking a stable role with weekend flexibility and a competitive rate, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone and ticketing systems during weekend shifts.
- Perform hardware troubleshooting, including laptops, printers, and mobile devices.
- Manage software installations, updates, and patching within the weekend maintenance window.
- Monitor network infrastructure and respond to system alerts and critical incidents.
- Document all incidents, resolutions, and maintenance activities in the CMDB accurately.
- Collaborate with the on-site team to ensure continuity of service.
Qualifications
- 1+ years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11, macOS, and Active Directory.
- Excellent communication skills and a customer-centric attitude.
- Ability to work independently with minimal supervision on weekends.
- A+ or Network+ certification is a plus but not required.