Job Description
Join InnovateTech Solutions as a Part-Time IT Support Specialist and become part of our dynamic Milwaukee-based team! We're seeking tech-savvy professionals with a passion for problem-solving to deliver exceptional user support. With visa sponsorship available, we welcome international talent to contribute to our cutting-edge IT environment. Enjoy flexible hours while working with enterprise systems and collaborating with industry experts. This role offers competitive compensation, growth opportunities, and the chance to make a tangible impact on our digital infrastructure.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access control systems
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and proactively address security vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience
- Proficiency with Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting skills for network, security, and application issues
- Valid work authorization requiring visa sponsorship (H-1B/OPT candidates welcome)
- CompTIA A+/Network+ certification preferred
- Excellent written and verbal communication skills
- Ability to work independently and manage time effectively in part-time role