Job Description
Are you an IT enthusiast seeking a role with a perfect work-life balance? Albuquerque Tech Solutions is currently looking for a dedicated Weekend IT Support Specialist to join our growing team. This is an excellent opportunity to leverage your technical skills in a stable, professional environment while enjoying the benefits of a weekend schedule.
Why You'll Love This Role:
- Competitive Pay: Earn between $20.00 and $25.00 per hour based on experience.
- Stable Schedule: Work Saturdays and Sundays (8:00 AM – 4:00 PM) with guaranteed hours.
- Modern Environment: Join a leading tech firm in the heart of downtown Albuquerque.
- Professional Growth: Clear pathways for permanent conversion and career advancement.
Job Overview:
We are seeking a problem-solver who thrives in a fast-paced setting. As our Weekend IT Specialist, you will be the first point of contact for technical assistance, ensuring our systems run smoothly and our employees remain productive during the critical weekend hours.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Perform routine maintenance, system patching, and security updates on weekend schedules.
- Manage and prioritize the helpdesk ticketing system efficiently.
- Assist with onboarding new employees, including laptop setup and software configuration.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+ preferred).
- 1-2 years of experience in IT support, help desk, or technical customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent troubleshooting skills for printers, VPNs, and network devices.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work independently and troubleshoot issues with minimal supervision.