Job Description
Join our dynamic team at Denver Tech Solutions for an urgent weekend remote opportunity! We're seeking passionate Customer Support Specialists to deliver exceptional service during high-demand weekend hours. This is your chance to make an immediate impact while enjoying a flexible schedule from the comfort of your home. As a key member of our support team, you'll resolve technical inquiries with precision and empathy, ensuring customer satisfaction remains our top priority. Apply today to secure your spot in our exclusive hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun)
- Troubleshoot technical issues for SaaS products with step-by-step guidance
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed SLAs for response and resolution times
- Contribute to knowledge base articles and process improvements
Qualifications
- 1+ years of customer support experience in tech/SAAS
- Proficient with remote collaboration tools (Slack, Zoom)
- Strong problem-solving skills for technical troubleshooting
- Weekend availability (Saturday/Sunday, 8am-6pm MT)
- High-speed internet and quiet home office setup
- Excellent written/verbal communication skills
- Ability to multitask in fast-paced environments