Job Description
Join Denver Tech Solutions' elite weekend support team and become the voice of innovation for thousands of customers! We're urgently seeking passionate individuals to deliver exceptional remote customer experiences during weekend shifts. This is your chance to work with cutting-edge technology while enjoying a flexible schedule that fits your lifestyle. Our award-winning support team thrives on problem-solving and teamwork, offering comprehensive training and growth opportunities. Perfect for students, parents, or anyone seeking weekend work-life balance without sacrificing impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Master and troubleshoot proprietary software systems for quick issue resolution
- Collaborate with cross-functional teams to escalate complex technical problems
- Document all interactions using CRM systems with 100% accuracy
- Proactively identify process improvements to enhance customer experience
- Participate in weekend hiring events to onboard new team members
- Maintain strict compliance with data security protocols
Qualifications
- 2+ years of customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with remote collaboration tools (Zoom, Slack, etc.)
- Ability to troubleshoot hardware/software issues independently
- Strong problem-solving skills with attention to detail
- Weekend availability (Sat/Sun, 8am-8pm MST)
- High-speed internet and quiet home workspace
- Valid US work authorization