Job Description
Are you looking for a rewarding weekend role in the heart of Raleigh? Apex Technical Solutions is seeking a dedicated Weekend Customer Support Specialist to join our growing team. If you thrive in a fast-paced environment and enjoy helping others solve problems, we want to hear from you.
As a Weekend Specialist, you will play a crucial role in maintaining our high standards of customer satisfaction. You will be the first point of contact for our clients during peak weekend hours, ensuring seamless service delivery and technical resolution. We offer a competitive hourly rate, a dynamic work culture, and the flexibility of weekend-only shifts.
Why Join Us?
- Competitive pay ($18.00 - $24.00/hr)
- Weekend-only schedule (Saturday & Sunday)
- Comprehensive training and professional development
- Modern, collaborative office environment in Raleigh
Don't miss this opportunity to advance your career in customer service and technical support. Apply today!
Responsibilities
- Resolve Inquiries: Manage and resolve a high volume of incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Troubleshoot Issues: Diagnose and troubleshoot technical issues for clients, providing step-by-step solutions to ensure their satisfaction.
- CRM Management: Accurately document all customer interactions, solutions provided, and feedback within our Customer Relationship Management (CRM) system.
- Issue Escalation: Collaborate with the technical team to escalate complex issues that require advanced engineering support.
- Quality Assurance: Perform self-audits on ticket resolutions to ensure compliance with company quality standards.
- Policy Adherence: Ensure all support activities align with Apex Technical Solutions' policies, procedures, and service level agreements.
Qualifications
- Education: High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Experience: Previous experience in customer support, technical help desk, or call center environments is preferred.
- Skills: Strong problem-solving abilities and a logical approach to technical troubleshooting.
- Availability: Must be available to work exclusively on weekends (Saturday and Sunday).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Technical Proficiency: Basic computer literacy and familiarity with Microsoft Office Suite and CRM software.