Job Description
Join Our Elite Weekend Operations Team
We are seeking a dedicated Weekend Customer Support Specialist to join our rapidly growing team in Dallas, TX. If you thrive in a high-volume environment and enjoy solving complex problems for clients, this is the perfect opportunity for you.
As a vital member of our support division, you will ensure seamless service delivery during peak weekend hours. We pride ourselves on our modern culture, competitive compensation, and commitment to employee growth.
Why You'll Love Working Here
- Competitive Pay & Benefits: Medical, dental, vision, and 401(k) matching.
- Flexible Schedule: Work weekends and enjoy your weekdays free.
- Career Growth: Clear pathways to Senior Support and Management roles.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via email, live chat, and phone during weekend shifts.
- Log all support tickets accurately and efficiently into the CRM system (Zendesk/ServiceNow).
- Diagnose technical issues and provide step-by-step solutions to end-users.
- Collaborate with the Monday-Friday team to ensure continuity of service and issue resolution.
- Identify trends in customer feedback and suggest process improvements to management.
- Maintain a high level of professionalism and empathy in all client interactions.
Qualifications
- High school diploma or equivalent; Associate’s degree in Business, IT, or Communications preferred.
- Minimum 1 year of experience in customer support, technical support, or call center operations.
- Must be available to work weekends (Saturday and Sunday).
- Strong written and verbal communication skills with a focus on clarity.
- Proficiency with Microsoft Office Suite and ticketing systems.
- Ability to remain calm and composed under pressure.