Job Description
Are you a dedicated professional seeking a weekend schedule that fits your lifestyle? Velocity Support Hub is expanding our elite support team in Atlanta, GA, and we are looking for a Weekend Customer Support Specialist to join us. If you thrive in a fast-paced environment and excel at problem-solving, we want to hear from you.
As a key member of our weekend operations, you will be the first line of defense for our clients, ensuring seamless service and satisfaction. We offer a competitive hourly rate, comprehensive benefits for full-time employees, and a culture that values autonomy and excellence.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during weekend shifts.
- Resolve complex inquiries and troubleshoot technical issues for high-profile clients.
- Document all interactions accurately in our CRM system.
- Collaborate with the weekday team to ensure continuity of support.
- Identify process improvements to enhance the weekend support experience.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer support or technical assistance.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.