Job Description
Join our dynamic team as a Weekend Customer Support Specialist at TechSolutions Pro! We're seeking tech-savvy professionals to deliver exceptional service to our clients during weekend shifts. This role offers competitive pay, flexible scheduling, and the opportunity to grow your career in a supportive environment. If you're passionate about problem-solving and enjoy working in a fast-paced setting, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues and provide step-by-step solutions
- Document cases accurately in our CRM system
- Collaborate with on-call engineers for complex escalations
- Maintain high customer satisfaction metrics
- Update knowledge base with new solutions
Qualifications
- High school diploma or equivalent required
- 1+ years in customer support or technical support
- Proficiency with Windows/macOS and basic networking
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Available Saturdays and Sundays (6 AM - 6 PM)
- CompTIA A+ certification preferred