Job Description
Join Metro Retail Solutions as a Weekend Customer Service Specialist and become the heart of our dynamic Houston team! We're seeking energetic professionals to deliver exceptional service during our peak weekend hours. Enjoy a competitive hourly wage, flexible scheduling, and a supportive team environment. If you thrive in fast-paced settings and love helping customers shine, apply today!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and in-person
- Process transactions and resolve payment issues efficiently
- Assist with inventory management and store merchandising
- Train and mentor new weekend associates
- Implement loss prevention protocols
- Collaborate with weekday teams for seamless operations
- Update customer records in CRM systems
Qualifications
- 1+ years customer service or retail experience
- Weekend availability (Saturday/Sunday 8am-6pm)
- Proficient with POS systems and Microsoft Office
- Strong conflict resolution skills
- High school diploma or equivalent
- Ability to stand for extended periods
- Basic math and cash handling accuracy
- Spanish bilingual preferred