Job Description
Join our award-winning healthcare team as a Weekend Customer Service Specialist! Enjoy premium pay rates and a flexible schedule while making a difference in patients' lives. We offer paid training, comprehensive benefits for part-time staff, and a supportive culture focused on work-life balance. Why choose us? • Weekend shift premium pay • Free parking • Health/dental/vision options • Career advancement opportunities • Team-based environment with monthly social events. Apply today and transform your weekends into a rewarding career!
Responsibilities
- Handle patient inquiries via phone, email, and secure messaging with exceptional professionalism
- Process appointment scheduling and insurance verification with accuracy
- Resolve billing concerns and payment arrangements using our EMR system
- Maintain HIPAA-compliant documentation and patient confidentiality
- Collaborate with clinical teams to ensure seamless patient experiences
- Participate in bi-weekly weekend team huddles for continuous improvement
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in healthcare or BPO setting
- Proficiency with EMR systems (Epic experience a major plus)
- Strong problem-solving skills with attention to detail
- Ability to work independently during weekend shifts (Sat/Sun 7am-7pm)
- Excellent communication skills and emotional intelligence
- Basic medical terminology knowledge required