Job Description
Join our dynamic team at Tampa Bay Solutions as a Weekend Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional support during our high-traffic weekend hours. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Tampa. Perfect for students or those seeking weekend opportunities with growth potential.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and process transactions accurately
- Document interactions in CRM system while maintaining strict confidentiality
- Collaborate with cross-functional teams to resolve complex customer concerns
- Adhere to company protocols and maintain service quality metrics
- Contribute to weekend team training sessions and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication abilities
- Ability to work independently with minimal supervision
- Flexibility to work Saturdays and Sundays (6 AM - 6 PM)