Job Description
Join our dynamic team at Apex Solutions Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional customer experiences during our peak weekend hours. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Raleigh's thriving business landscape. Enjoy weekends off with weekdays free for personal pursuits while maintaining a stable income.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holiday pay
- Professional development stipend
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account-related issues
- Process orders and update customer information in CRM systems
- Collaborate with weekday teams for seamless service continuity
- Maintain detailed documentation of customer interactions
- Identify opportunities for process improvements
- Adhere to all company compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexibility to work Saturdays and Sundays (7am-7pm shifts)
- Excellent written and verbal communication skills