Job Description
Join our dynamic team at Urban Retail Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional shopping experiences during our peak weekend hours. This role combines sales expertise with personalized client service in our flagship Manhattan location. Enjoy competitive compensation, flexible scheduling, and opportunities for growth within our retail innovation hub.
Responsibilities
- Deliver premium customer service through personalized shopping consultations
- Process transactions using our advanced POS system with 99.9% accuracy
- Execute visual merchandising standards to create immersive brand experiences
- Resolve customer inquiries with solution-oriented approach
- Collaborate with cross-functional teams during peak weekend operations
- Contribute to weekend inventory management and stock replenishment
- Drive sales through upselling and product knowledge demonstrations
Qualifications
- 2+ years retail or customer service experience in high-volume environments
- Exceptional communication and interpersonal skills
- Proficiency with retail POS systems (e.g., Shopify, Square)
- Flexible availability to work Saturdays and Sundays (12-8pm)
- Strong problem-solving abilities with customer-focused mindset
- Ability to thrive in fast-paced weekend retail environments
- Basic knowledge of fashion retail trends preferred