Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Wichita! We're seeking energetic professionals to deliver exceptional experiences during our peak weekend hours. This role offers flexible scheduling, competitive pay, and opportunities for career growth. Enjoy a supportive environment where your contributions directly impact customer satisfaction and team success.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person interactions
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer issues with empathy and efficiency to ensure positive outcomes
- Collaborate with cross-functional teams to maintain seamless weekend operations
- Assist with inventory management and visual merchandising during off-peak hours
- Document interactions and maintain detailed customer records in CRM systems
Qualifications
- Minimum 1 year customer service or retail experience
- Strong communication and conflict resolution skills
- Proficiency with point-of-sale systems and basic MS Office
- Ability to work flexible weekend shifts (Fri-Sun, 10am-6pm)
- High school diploma or equivalent required
- Valid driver's license and reliable transportation
- Previous experience in high-volume environments preferred