Job Description
Join our dynamic team at Southwest Solutions Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional service during our peak weekend hours. This role offers the perfect work-life balance with flexible scheduling, competitive compensation, and opportunities for growth. If you thrive in fast-paced environments and excel at building customer relationships, apply today and become part of Albuquerque's premier service provider!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person during weekend shifts
- Resolve technical issues and process orders with accuracy and efficiency
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records in CRM systems
- Identify upsell opportunities to enhance customer experience
- Adhere to all company protocols and security standards
Qualifications
- Minimum 1 year customer service experience
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple tasks
- Proficiency with Microsoft Office Suite and CRM software
- Weekend availability (Saturday/Sunday 8am-6pm)
- High school diploma or equivalent required
- Spanish fluency preferred