Job Description
Join our dynamic team as a Weekend Customer Service Specialist in beautiful Colorado Springs! We're seeking energetic professionals to deliver exceptional support during our busiest weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive environment while serving our growing customer base. Perfect for students, parents, or anyone seeking weekend work-life balance.
What We Offer:
- Competitive hourly wage with weekend differential
- Comprehensive training program
- Advancement opportunities for top performers
- Modern, tech-forward workspace
- Free parking and downtown location
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and in-person
- Resolve billing, service, and technical issues efficiently
- Process orders and service modifications with precision
- Document all interactions in CRM system
- Collaborate with weekend technical support teams
- Maintain service quality metrics and KPIs
- Participate in weekend team huddles and training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and conflict resolution skills
- Ability to work independently in fast-paced environment
- Weekend availability (Saturday/Sunday, 8am-6pm)
- Basic technical troubleshooting knowledge
- Proficient in Microsoft Office and CRM systems
- Positive attitude and excellent communication skills