Job Description
Join our award-winning healthcare team as a Weekend Customer Service Specialist! We're seeking empathetic professionals to deliver exceptional patient support during high-demand weekend hours. This role offers flexible scheduling, competitive compensation, and the opportunity to make a meaningful impact in Philadelphia's healthcare landscape. Enjoy weekends off while serving our community with excellence.
Why You'll Love Working With Us:
- Competitive weekend shift premium pay
- Comprehensive training and career growth paths
- Modern downtown facility with free parking
- Health benefits for part-time employees (20+ hours/week)
- Collaborative team environment focused on patient care
Responsibilities
- Handle high-volume patient inquiries via phone, email, and secure messaging
- Verify insurance eligibility and process patient registrations
- Coordinate weekend appointment scheduling and rescheduling
- Maintain accurate patient records in our HIPAA-compliant system
- Resolve billing inquiries and payment processing issues
- Collaborate with on-call medical staff for urgent matters
- Document all interactions following regulatory standards
Qualifications
- Minimum 2 years customer service experience in healthcare
- Proficiency with EHR systems (Epic preferred)
- Strong conflict resolution and de-escalation skills
- Ability to work independently with minimal supervision
- Flexibility to work Saturdays and Sundays (7am-7pm shifts)
- High school diploma or equivalent; healthcare certification a plus
- Valid Pennsylvania driver's license (for occasional facility visits)