Job Description
Join our award-winning healthcare team as a Weekend Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional patient support during high-demand weekend hours. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a meaningful impact in Boston's vibrant healthcare landscape. Perfect for students, parents, or professionals seeking weekend-only opportunities with growth potential.
Responsibilities
- Manage patient inquiries and appointment scheduling via phone, email, and in-person
- Process insurance verification and billing documentation
- Coordinate with clinical teams to ensure seamless patient experiences
- Maintain accurate electronic health records (EHR) systems
- Resolve patient concerns with empathy and professionalism
- Support weekend clinic operations and administrative tasks
- Collaborate with cross-functional departments
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or healthcare administrative experience
- Proficiency with EHR systems (Epic/NextGen a plus)
- Exceptional communication and conflict resolution skills
- Ability to work independently in fast-paced environments
- Flexibility to work Saturdays and Sundays (6am-6pm)
- Bilingual English/Spanish proficiency highly valued
- Basic knowledge of HIPAA compliance regulations