Job Description
Join UrbanTech Solutions as a Weekend Customer Service Specialist and become the voice of our brand during high-demand weekend hours. We're seeking a dynamic professional to deliver exceptional support to our growing client base while enjoying a flexible weekend schedule in Boston's vibrant tech hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues and process orders using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with weekday teams for seamless service continuity
- Identify trends and recommend process improvements
- Adhere to company SLAs and compliance standards
Qualifications
- 2+ years customer service experience in tech or retail
- Exceptional communication and conflict resolution skills
- Proficiency with Zendesk/Salesforce or similar platforms
- Ability to work independently during off-peak hours
- Weekend availability (Sat/Sun 8am-4pm)
- High school diploma; associate degree preferred