Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate Weekend Customer Service Specialists to deliver exceptional support to our growing client base in Atlanta. This flexible weekend opportunity (Saturday/Sunday, 8 AM - 8 PM) offers competitive pay, comprehensive training, and a dynamic team environment. Perfect for students, parents, or professionals seeking work-life balance without sacrificing career growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rating
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with weekend support team to escalate complex issues
- Meet weekly KPIs for call volume, resolution time, and quality scores
- Participate in bi-weekly weekend team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B environment
- Proficiency with CRM platforms (Salesforce experience required)
- Exceptional communication skills with clear diction
- Ability to work independently during overnight shifts
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Buckhead office location