Job Description
Join our award-winning team as a Weekend Customer Service Specialist in Charlotte! We're seeking energetic professionals to deliver exceptional customer experiences during peak weekend hours. Enjoy competitive pay, flexible scheduling, and a vibrant team environment. Perfect for students, parents, or anyone seeking weekend work-life balance. Full training provided – no experience necessary!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 15-minute SLA
- Resolve billing, technical, and account-related issues using CRM tools
- Process orders, returns, and payment transactions with 99% accuracy
- Document all interactions in Salesforce and update customer profiles
- Collaborate with weekday teams to ensure seamless service continuity
- Identify upsell opportunities and cross-reference product catalogs
- Maintain 95% customer satisfaction score through empathetic communication
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience in fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask across digital and voice channels
- Weekend availability (Saturday/Sunday, 8AM-8PM shifts)
- Basic knowledge of payment processing systems
- Pass background check and drug screening